EXPERT TRAINING SOLUTIONS

Format: workshop sessions or online (see description information)

Subjects: bundled or taken as individual stand alone courses

Fee: bundles are taken in units with discounted purchase of 5 units minimum

Fee: please make an enquiry about the cost of individual courses

Unit fees for less than 5 participants are: 1 unit = 1250 Euros/

TRAIN THE TRAINER - BUNDLE 1

2-DAY PROGRAM OR SPLIT

  1. PROGRAM DESIGN

  2. CURRICULUM DEVELOPMENT

  3. CURRICULUM ASSESSMENT

  4. TRAIN THE AUTONOMOUS TRAINER

  5. PROGRAM ASSESSMENT

TRAIN THE TRAINER - BUNDLE 4

4-DAY PROGRAM OR SPLIT

  1. WORKING AT HEIGHT

  2. CONFINED SPACES

  3. OSH FUNDAMENTALS

  4. UNDERSTANDING FIRE SAFETY - FIRE AWARENESS

TRAIN THE TRAINER - STAND-ALONE WORKSHOPS

WORKING AT HEIGHT -001WFH

TRAIN THE TRAINER - BUNDLE 2

2-DAY PROGRAM

  1. INSTRUCTIONAL DELIVERY

  2. PRACTICAL ASSESSMENT

  3. PERFORMANCE MANAGEMENT

  4. PROGRAM AND COURSE GOALS AND OUTCOMES

  5. PERFORMANCE REVIEW

Duration: 6 hours

Delivery: online or scheduled workshop. We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 6 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate of Working at Height awarded by TSA.

Who the course is for:

This comprehensive course has been meticulously crafted to provide essential knowledge on the significant issues concerning working at height. It caters to a wide audience including workers, operators, supervisors, and managers, offering insights into a diverse range of equipment and platforms utilized in such scenarios. Furthermore, it is an ideal choice for those seeking to enhance their skills for train-the-trainer initiatives.

TRAIN THE TRAINER - BUNDLE 3

2-DAY PROGRAM

  1. TRAINER DEVELOPMENT

  2. COACHING CONVERSATIONS

  3. DATA PROTECTION TRAINING

  4. PROGRAM AND COURSE GOALS AND OUTCOMES

  5. ASSESSMENT OF LEARNING OUTCOMES

Duration: 2 day/ 12 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 12 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Confined Space - Medium Risk Environment awarded by TSA.

Who the course is for:

This course has been designed to give workers, operators, and supervisors alike the required knowledge in the significant issues associated with Confined Space in a medium risk environment and includes information on preparing to work safely, entering, and exiting medium risk confined spaces safely, using equipment and tools safely, following procedures and dealing with emergencies. The course includes updated UK standards classification.

The medium risk course is taught in simulated confined space environments – such as an indoor tunnel – and covers; safe entry, emergency procedures and escapes using breathing apparatus. 

All our mobile training units contain:

  • tunnel labyrinths

  • Top entry hatch

  • Side entry hatch

  • A guarded rail deck

  • Ladder access with a handrail

  • 3.1m vertical entry

  • All equipment required for low, medium, high and rescue training

Course Outline:

  1. Confined Space Policy

  2. Confined Space Entry and Exit - Standard Protocols, Procedures and Safety measures

  3. Equipment and Tool Safety - Manufacturer Instructions

  4. Emergency Procedures - Appropriate Measures for the Construction/ and Power Industry

  5. Rescue Procedures

  6. Use of Appropriate Respiratory Protective Equipment for Escape Breathing Apparatus in Accordance with Manufacturers’ Specifications

  7. Checking and Using Equipment for Entry into Confined Spaces

  8. Written and Practical Assignments

Course Outcomes

The expected Confined Space - Medium Risk Environment educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to work in confined spaces.

A successful participant will be able to:

  • Understand what policy needs to be in place for confined spaces

  • Understand and apply the current standard protocols for working in medium risk confined spaces

  • Recognise the hazards and apply preventative measures when working in confined spaces

  • Apply Confined space medium risk principles to work safely with equipment and tools

  • Organise and plan work in confined spaces

  • Inspect equipment

  • Understand and follow through on rescue procedures.

  • Enter and exit a confined space safely

  • Use equipment and tools safely

  • Follow working procedures and work safely

  • Deal with emergencies

  • Understand the principles of working in medium risk confined spaces

  • Understand entry controller duties and responsibilities 

Duration: 0.5 day/ 3 hours - the modules can be delivered in bundles of 3 for 1.5 days.

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 6 or more.

Fee: 9 units

Available languages: English/ Arabic

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in OSH - Fundamentals awarded by TSA.

Who the course is for:

This course has been designed to give employees in an occupational safety and health setting the required knowledge in the significant issues associated with OSH and includes information on the nature of Occupational Safety and Health, management system, glossary of terms, responsibilities in OSH and the legal framework, and examples of OSH management system from ISO.

Each of our OSH modules include 6 topics from:

  • Introduction to safety and health at work

  • Management of prevention

  • risk assessment

  • accidents, prevention and reporting of workplace incidents

  • Accident investigation

  • Personal Protective Equipment

  • Safety and health visuals

  • Emergency response to incidents

  • Internal emergency plan and how to prepare one

  • Ergonomics (Construction; General industry)

  • Hazardous substances

  • Health and safety committees and how they function effectively

  • Fire and explosions

  • Tools, machines, appliances and devices

  • Machine safeguarding

  • Stairway and ladder safety

  • Scaffold safety

  • TSFs

  • Electricity

  • Noise and vibrations

  • Drug and Alcohol awareness

  • Harassment and violence at work

  • Work surfaces

  • Good housekeeping

  • How to create a safety and health program

A course of six module topics will contain the appropriate educational objectives. Upon completing the modules, the participants will be able to to acquire the skills, knowledge and competences needed to apply the fundamentals of OSH and work safely in terms of the topics studied.

UNDERSTANDING FIRE SAFETY - FIRE AWARENESS TRAINING - 001FAT

Duration: 3 hours

Delivery: online or scheduled workshop. We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 3 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate of Fire Awareness by TSA.

Who the course is for:

This comprehensive course is designed to give all employees a basic understanding of fire safety including; risks posed by fire, extinguisher recognition, fire signage and what to do in the event of fire alarm sounding. This course complies with the legal requirement that all employees must have some kind of fire safety training.

Course Outline

  • Introduction

  • Legal requirements (Local)

  • Fire classifications

  • Extinguisher recognition

  • Common causes of fire

  • Fire behaviour

  • Fire control - Active and Passive

  • Fire safety in the work environment

Course Outcomes

The expected Fire Awareness educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to work in confined spaces.

A successful participant will be able to:

  1. Apply knowledge of legal requirements

  2. Describe fire classificatory system

  3. Recognise different kinds of extinguisher and make appropriate choice dependent on type of fire

  4. Understand the common causes of fire

  5. Understand how fire behaves in different circumstances

  6. Apply fire control concepts

  7. Understand fire safety applied to the work place.

OSH FUNDAMENTALS - 001OSH

Course outline:

  1. Work at Height Policies in place

  2. Risk assessment and hierarchy of control

  3. Hierarchy of risks

    • Collective prevention

    • Collective fall arrest

    • Personal prevention

    • Personal fall arrest harnesses

    • Ladder types and precautions

    • Fall arrest system

    • Procedures for:

      • Climbing vertical ladders, using SRL/Double Leg Lanyard or Vertical Lifeline

      • Raising personnel by work basket, slings and shackles

      • Working on monkey boards and other structures

      • Climbing to and from confined spaces below ground level

    • Rescue procedures

    • Practical Activities

    • Written and Practical Assignments

Course Outcomes:

The expected Work from Height [WFH] educational objectives are that, upon completing the course successfully, the Participants will be able to acquire the skills, knowledge and competences needed to work at height.

A successful participant will be able to:

  • Understand what policy needs to be in place for working at height

  • Understand and apply the current local legislation on working at height

  • Recognise the hazards and apply preventative measures when working at height

  • Apply WFH principles to work safely with ladders, stepladders, scaffolding, MEWPs, cradles and other means of access to the work area

  • Organise and plan work at height

  • Design ladder usage

  • Select and use the correct access equipment as per the activity

  • Inspect fall arrest systems, fail restraint and work positioning equipment

  • Apply and follow procedures for working on platforms

  • Understand and follow through on rescue procedures.

CONFINED SPACES - MEDIUM RISK ENVIRONMENT - 002CFS

TRAIN THE AUTONOMOUS TRAINER - FUNDAMENTALS - 001TTT

DATA PROTECTION - 001DPR

Duration: 6 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 6 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Data Protection awarded by TSA.

Who the course is for:

This course has been designed to give employees the required knowledge in Data Protection. 

Duration: 2 day/ 12 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 12 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Train the Autonomous Trainer Fundamentals awarded by TSA.

Who the course is for:

This course has been designed to give trainers the required knowledge in the train the trainer strategies. 

Course Outline:

  1. Foundations of Training

  2. Effective Training Design

  3. Facilitation Techniques

  4. Managing Group Dynamics

  5. Communication Skills

  6. Managing Learning Styles

  7. Assessment and Feedback

  8. Continuous Improvement in Training

Course Outcomes

The expected Train the Autonomous Trainer Fundamentals educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to empower others through effective learning facilitation.

A successful participant will be able to:

  • Understand the principles and theories of adult learning

  • Demonstrate instructional design principles in the design of a learner-centric training program

  • Adapt facilitation styles to individual learning preferences

  • Understand how to address challenges in the learner group and encourage participation

  • Apply effective and clear communication skills and active listening techniques

  • Recognise and accommodate different learning styles

  • Plan diverse assessment methodologies

  • Apply strategies for continuous self-improvement as a trainer

CURRICULUM DESIGN - 001CUR

CURRICULUM DEVELOPMENT- 002CUR

CURRICULUM ASSESSMENT- 003CUR

Duration: 12 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 12 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Curriculum Design awarded by TSA.

Who the course is for:

This course has been designed to give employees the required knowledge in Curriculum Design. 

Course Outline:

Day 1 Foundations of Curriculum Design

  1. Introduction to Curriculum Design

  2. Needs Assessment and Learning Objectives

  3. Content Selection and Sequencing

  4. Assessment and Evaluation

Day 2 Practical Curriculum Design Techniques

  1. Instructional Strategies

  2. Curriculum Mapping and Integration

  3. Adaptation and Continuous Improvement

Course Outcomes

The expected Curriculum Design educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to build a curriculum with a coherent structural content.

A successful participant will be able to:

  • Understand the purpose and components of a curriculum

  • Differentiate between syllabus, curriculum and instructional design

  • Conduct a needs analysis to identify learner requirements

  • Write clear and measurable learning objectives/outcomes

  • Align with Bloom´s Taxonomy

  • Apply strategies for selecting relevant content

  • Organise content logically and sequentially

  • Consider prerequisites and scaffolding

  • Understand assessment types

  • Create assessment tools (rubrics, quizzes and exams)

  • Align objectives to the assessments

  • Take into account active learning techniques

  • Differentiate instruction for diverse learner types

  • Incorporate technology and multimedia

  • Map curriculum across grade levels and courses

  • Understand interdisciplinary integration

  • Address cross-cutting concepts

  • monitor curriculum effectiveness

  • Understand how to gather feedback from stakeholders

  • Make adjustments based on data

Duration: 12 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 12 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Curriculum Design awarded by TSA.

Who the course is for:

This course has been designed to give employees the required knowledge in Curriculum Design. 

Course Outline:

Day 1 Foundations of Curriculum Development

  1. Introduction to Curriculum Development

  2. Needs Assessment and Analysis

  3. Defining Learning Outcomes

  4. Assessment and Evaluation

Day 2 Practical Curriculum Design Techniques

  1. Curriculum Mapping and Integration

  2. Content Development

  3. Technology Integration

  4. Barriers and Solutions

  5. Quality Assurance and Continuous Improvement

Course Outcomes

The expected Curriculum Development educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to develop a curriculum with a coherent structural content.

A successful participant will be able to:

  • Understand the purpose of curriculum development

  • Understand the role of clear outcomes in curriculum design

  • conduct a thorough needs assessment to identify gaps and learner requirements

  • Formulate SMART outcomes (Specific, Measurable, Achievable, Relevant, Time-bound)

  • Align outcomes with learner needs and the program goals

  • Discuss blended learning approaches

  • Understand learning styles

  • Incorporate technology and multimedia

  • Map curriculum across grade levels and courses

  • Create a syllabus

  • Develop content for each module

  • Identify barriers to effective curriculum design

  • Brainstorm strategies to overcome barriers

  • Involve stakeholders (learners, SMEs)

  • Review and refine the curriculum based on data

Duration: 12 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 12 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Curriculum Assessment awarded by TSA.

Who the course is for:

This course has been designed to give employees the required knowledge in Curriculum Assessment. 

Course Outline:

Day 1 Introduction to Curriculum Assessment

  1. Introduction to Curriculum Development

  2. Assessment Types

  3. Needs Assessment

  4. Setting Outcomes

  5. Curriculum Assessment Process

  6. Data Collection Methods

  7. Qualitative vs Quantitative Data

  8. Assessment Tools (Rubrics, Checklists…)

  9. Case Studies and Best Practices

Day 2 Designing and Implementing Effective Assessments

  1. Aligning Assessments and outcomes

  2. Assessment Criteria

  3. Feedback and Improvement

  4. Training Instructor Training

  5. Assessment Logistics

  6. Assessment Ethics

  7. Case Studies and Best Practices

  8. Sample Assessments and Critique

Course Outcomes

The expected Curriculum Development educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to develop a curriculum with a coherent structural content.

A successful participant will be able to:

  • Explain the purpose and importance of assessing curricula

  • Understand what types of assessment are available to the designer

  • Conduct a thorough needs assessment to identify gaps and learner requirements

  • Provide both formative and summative assessment methods

  • Define clear outcomes and goals

  • Introduce surveys, interviews, focus groups, and other data gathering techniques

  • Understand the strengths and limitations of qualitative and and quantitative data

  • Apply rubrics, checklists and other tools to evaluate curriculum effectiveness

  • Align assessments with outcomes

  • Discuss criteria for evaluating student performance

  • Address how assessment results inform curriculum enhancements

  • Train educators on assessment techniques

  • Apply strategies to scheduling, resources and logistics

  • Discuss ethical considerations in curriculum assessment

  • Share real-world examples of successful curriculum assessment

  • Highlight best practice

ADDRESSING OCCUPATIONAL HEALTH AND SAFETY IN THE WORKSHOP- 002OSH

PROGRAM ASSESSMENT- 001PRG

Duration: 6 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 6 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Occupational Safety and Health in the Workshop awarded by TSA.

Who the course is for:

This course has been designed to give employees the required knowledge in OSH. 

Course Outline

  1. Introduction to OSH (1 hour)

    • Welcome and workshop objectives

    • Importance of OSH in the workplace

    • Legal requirements and compliance

  2. Workplace Hazards and Risk Assessment (3 hours)

    • Identifying common hazards (e.g., machinery, chemicals, ergonomics)

    • Practical risk assessment techniques

    • Group activity: Hazard spotting

  3. Emergency Preparedness and Response (2.5 hours)

    • Evacuation procedures

    • First aid basics

    • Fire safety drills

  4. Safety Culture and Communication (2.5 hours)

    • Fostering a safety-conscious culture

    • Effective communication within teams

    • Role-play scenarios

  5. Health and Well-being (1.5 hours)

    • Mental health awareness

    • Ergonomic practices

    • Encouraging healthy habits

  6. Interactive Case Studies and Q&A (1.5 hours)

    • Analyzing real-world incidents

    • Participants share experiences and questions

Course Outcomes

The expected Curriculum Development educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to work safely in the workshop environment. They will also develop an awareness of general health issues in the workplace.

A successful participant will be able to:

  • Explain the purpose and importance of OSH

  • Understand there are legal requirements in place that govern OSH principles

  • Identify common hazards

  • Apply practical risk assessment techniques

  • identify where OSH hazards are most likely to occur in their particular workshop environment

  • Understand the evacuation procedures in place at their place of work

  • Apply first aid basics when trained

  • Take part in fire drills appropriately

  • Apply safety and health techniques in the workplace to foster their own well - being

  • Share knowledge of real world incidents

Duration: 12 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 12 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Program Assessment awarded by TSA.

Who the course is for:

This course has been designed to give employees the required knowledge in Program Assessment 

INSTRUCTIONAL DELIVERY 002TTT

Course Outline:

Day 1 Understanding Assessment Foundations

  1. Introduction to Assessment (1 hour)

    • Importance of program assessment

    • Scholarship of learning

  2. Defining Goals and Learning Outcomes (3 hours)

    • Crafting clear program goals

    • Developing measurable learning outcomes

    • Aligning outcomes with curriculum

  3. Different Types of Assessment (2 hours)

    • Formative vs. summative assessment

    • Direct vs. indirect evidence

Day 2 Implementing and Analysing Assessment

  1. Designing an Assessment Plan (2 hours)

    • Selecting assessment methods

    • Creating sustainable assessment practices

  2. Analysing Assessment Data (2 hours)

    • Interpreting results

    • Using rubrics effectively

  3. Sharing and Using Assessment Results (2 hour)

    • Communicating findings

    • Creating an Action Plan

Course Outcomes

The expected Curriculum Development educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to assess a program with a coherent structural content.

A successful participant will be able to:

  • Identify the parts of a well constructed goal and outcome

  • Understand what a smart outcome entails

  • Craft clear program goals and outcomes

  • Align program outcomes with the curriculum requirements

  • Provide both formative and summative assessment methods

  • Identify direct and indirect evidence methods

  • Introduce surveys, interviews, focus groups, and other data gathering techniques

  • Understand the strengths and limitations of qualitative and and quantitative data

  • Apply rubrics, checklists and other tools to evaluate program effectiveness

  • Interpret results

  • Address how assessment results inform program enhancements

  • Train educators on assessment techniques

  • Apply strategies to resources and logistics

  • Share real-world examples of successful program assessment

  • Highlight best practice

Duration: 12 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 12 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Instructional Delivery awarded by TSA.

Who the course is for:

This course has been designed to give technical trainers the required knowledge in Instructional Delivery and can also serve as an induction module for new technical trainers arriving on site.

Course Outline

Day 1: Foundations of Instructional Delivery

Session 1: Introduction to Instructional Delivery

  • Overview of instructional delivery

  • Key principles of effective teaching

  • Understanding different learning styles

Session 2: Designing Instructional Content

  • Setting learning outcomes

  • Structuring content for maximum engagement

  • Creating materials that support diverse learners

  • Producing a lesson plan

Session 3: Delivery Techniques

  • Verbal and non-verbal communication skills

  • Using technology and multimedia in instruction

  • Managing classroom dynamics

Session 4: Practice and Feedback

  • Micro-teaching sessions

  • Peer review and constructive feedback

  • Reflective practice

Day 2: Advanced Instructional Strategies

Session 5: Engaging Adult Learners

  • Motivational strategies

  • Facilitating group discussions and activities

  • Overcoming barriers to learning

Session 6: Assessment and Evaluation

  • Formative and summative assessment techniques

  • Designing effective tests and quizzes

  • Interpreting assessment data to improve instruction

Session 7: Innovative Teaching Methods

  • Flipped classroom and blended learning

  • Case studies, simulations, and role-playing

  • Gamification and interactive learning

Session 8: Course Wrap-Up and Action Planning

  • Developing a personal action plan for instructional improvement

  • Course evaluation and feedback

  • Closing remarks and certificates of completion

Course Outcomes

The expected Curriculum Development educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to deliver syllabus content efficiently while mindful of the learner experience.

A successful participant will be able to:

Identify different instructional techniques

Apply understanding of different learner styles

Craft smart learning outcomes

Produce an effective lesson plan

Communicate effectively with the learner, employing different techniques where appropriate

Manage trainee engagement

Employ different error correction strategies

Deliver a short, planned segment of a lesson with appropriate outcomes

Monitor trainee progress over time

Encourage learner autonomy

Course Outline:

  1. Foundations of Data Protection

  2. Glossary

  3. The Regulation & Applicable Scope

  4. Material Scope

  5. Personal and Sensitive Data

  6. Controller and Processor

  7. Key Principles

  8. Data Processing - Dos and Don´ts

  9. Security, Data Protection and Business Continuity

  10. Mitigating Risk - Security

  11. Personal Data Breach

  12. Usage of Company´s Systems

  13. Company Email Account

  14. Privacy Statement

  15. Assessment

Course Outcomes

The expected Data Protection educational objectives are that, upon completing the course successfully, the Participants will be able to apply the skills, knowledge and competences needed to apply data protection strategies through the company.

A successful participant will be able to:

  • Understand the principles and theories of Data Protection

  • Demonstrate a knowledge of key glossary

  • Understand the key differences between Controller and Processor

  • Understand how to address challenges in the company environment

  • Apply personal data breach prevention strategies

  • Use company systems safely

  • Write a coherent and compliant privacy statement

  • Demonstrate knowledge of Data Protection strategies by completing assessment module.

MASTERING PERFORMANCE REVIEWS - ENHANCING EMPLOYEE ENGAGEMENT AND PRODUCTIVITY 003TTT

Duration: 6 hours

Delivery: scheduled workshop; We can tailor or deliver this course on-site for bookings of 7 or more.

Fee: 6 units

Available languages: English

Certification: On completion of the training course, the student will be awarded the following certification- Certificate in Mastering Performance Reviews - awarded by TSA.

Who the course is for:

This course has been designed to give managers, team leaders and HR professionals the required knowledge in employee performance management.

Course Outline

Module 1 Introduction to Performance Review

  • The purpose and benefits of performance reviews

  • Key components of an effective performance management system

Module 2 Preparing for the review

  • Gathering and analysing performance data

  • Reviewing past evaluations and goal achievements

  • Preparing documentation for the review meeting - types of template

Module 3 Conducting the Review Meeting

  • Establishing a positive and constructive atmosphere

  • Using effective questioning and listening techniques

  • Discussing strengths, areas for improvement and career aspirations - the PDP

Module 4 Providing Feedback

  • Techniques for delivering positive and negative feedback

  • Balancing praise with constructive criticism

  • Encouraging open dialogue and employee input

Module 5 Goal Setting and Development Planning

  • Creating SMART objectives for future performance

  • Identifying opportunities for professional development - the PDP

  • Formulating time line action plans and follow up strategies

  • Providing constructive feedback

Module 6 Addressing Performance Issues

  • Recognising and addressing poor performance

  • Legal considerations in performance management

  • Strategies for performance improvement and discip

Module 7 Closing a Review

  • Recap of key points

  • Mutual understanding of content of the review with key points

  • Adjusting goals and expectations as needed

  • Using the score template

  • Monitoring progress and providing ongoing feedback

  • Continuous learning and development culture

Assessment

  • Role play exercises and case studies

  • participation in group discussions

  • Completion of action plan for implementation of learned techniques